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Privacy Policy

At Townside Travels Agency, your privacy is our top priority. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you interact with us—whether you’re booking air tickets, applying for Umrah, visit visas, or student visas.

1. Information We Collect

We collect the following types of information:

a. Personal Information

  • Full name
  • Passport details
  • CNIC or national ID number
  • Date of birth
  • Contact information (email address, phone number, mailing address)
  • Visa documentation (e.g., photos, employment letters, academic records)
  • Travel itinerary and preferences
  • Emergency contact details

b. Payment Information

  • Credit/debit card details (secured via third-party processors)
  • Transaction history

c. Website Information

  • IP address
  • Browser type
  • Cookies and usage data for analytics and performance optimization

2. How We Use Your Information

We use your information to:

  • Book and confirm air tickets and hotel accommodations
  • Process Umrah, visit, and student visa applications
  • Provide updates related to your booking or visa status
  • Communicate important travel advisories or policy changes
  • Respond to your inquiries and provide customer support
  • Fulfill legal and regulatory obligations
  • Improve our website and services

3. Sharing of Information

We may share your information with:

  • Airlines, hotels, and travel booking platforms
  • Government bodies and embassies for visa processing
  • Trusted third-party service providers (e.g., payment processors, IT support)
  • Legal authorities when required by law

Note: We do not sell, rent, or trade your personal data to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, misuse, or disclosure. These measures include:

  • Secure servers and encrypted communications (SSL)
  • Limited access to personal data on a need-to-know basis
  • Regular data backups and firewall protection

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws (e.g., immigration regulations).

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or outdated information
  • Request deletion of your personal data, subject to legal limitations
  • Withdraw your consent for processing (where applicable)
  • Lodge a complaint with a data protection authority

To exercise these rights, please contact us at [insert official email address].

7. Cookies Policy

Our website uses cookies to:

  • Enhance user experience
  • Analyze website traffic
  • Remember your preferences

You may choose to disable cookies in your browser settings, though some features may not function properly as a result.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date. We encourage you to review this page regularly to stay informed.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or how your data is handled, please contact us:

Townside Travels Agency

MZ-3 Future Tower, Jubilee Town

Canal Road, Lahore

Phone: +92 303 4324321

Email: info@townsidetravels.com